Frequency Asked Questions
We settle up at the end of your lessons. We accept cash, check, Venmo or credit card* payments. A credit card number is required when you sign up. If your account has not been paid after 7 days we will run your credit card for the full amount.
*we apply Mexican sales tax to all credit card payments.
What do I need to sign up?
You will fill out our online waiver and bring a credit card to keep on file.
When can my kids learn to kite?
Kiteboarding is safe and fun for the whole family! All of our instructors are certified and experienced in teaching children. We have developed a program to keep them engaged and successful. Typically we start lessons around 10 years old and 80+ lbs. They should be a strong swimmer and, preferably, comfortable in the ocean. Please contact us to reserve our kid’s package.
Do I have to make a reservation or can I just show up?
It is best to make a reservation, although, we can normally schedule you within a few days if you decide to drop in. Our busiest season is Dec 15th – Feb 1st. During this period you will want to reserve ahead of time.
Is there a cancellation policy?
Please understand that making a reservation with ExotiKite Kiteboarding School is a commitment for us to hold a space for you on your scheduled date and time. That space can rarely be filled without advanced notice. For these reasons we request that in the event you need to cancel, you give us 48 hours’ notice. If you do not give us advance notice we will assess a late fee totaling 50% of the lesson price.
What if there is no wind during my lesson?
We only charge you for the lessons you take. If there is no wind during your scheduled lessons you will not be charged. If you pay in advance and do not finish your lessons, due to weather, your money will be refunded for the hours you did not take.